Client: National Medical Research Establishment.

A nationally recognised medical research organisation needed an outsourced service to record details of people phoning in to register for medical trials.

This involved us designing a database to record sensitive in-depth medical information from each volunteer which would allow our client to assess the volunteer’s suitability for a variety of trials.

We have been providing this service to our client for over three years and have built up a great working relationship with our client's marketing department, who co-ordinate national press advertising.  Our client knows we can handle the increased call traffic this activity generates whilst still maintaining the professionalism that is so important.